Solving Odor Problems the Right Way
Odors happen for many reasons; and to be fair, cleaning can solve most odor issues. Basically, the goal is not to mask odors but to solve them at the source. The trick is to find the source rather than power through the work hoping to solve the problem by accident. So, start with an assessment of the type of odor you are dealing with. Does it smell like organic decay, mold and mildew, or some kind of spill. If you can locate the primary area and the type of smell, you might solve the problem more quickly.
If you use a fragrance at the finish of the job, do not use it as a masking of other odors. This works only for a while and masking with a fragrance is not a good practice. So, have something ready to directly treat odors. Like a bad smell in the bathroom, your cleaning service is not judged by the 99 things you did right, but the one thing you did wrong or neglected.
Odors cause instinctive responses from people. Like the fight or flight response, odor are primal response threats that always gets attention. So, while there may be dust on a high spot, an offensive odor will be a black mark against your service. Issue after issue begins the process of looking more favorably at the next company as the contract comes up again.
Some may criticize Green cleaning as hype, but it is actually another version of diligence on the job and following the "Best Practices" in cleaning. The reality is that unless a service is improving, it is losing ground. Putting gas and oil in a car is not enough because a car is a maintenance issue. Shocks wear out, batteries lose power, and transmission need routine service. And, you can ignore some of these issue for a while. Eventually, the lack of attention comes back to bite you in the rear.
Have a session for workers about solving odor problems. This may be only twenty minutes of instruction, but you cannot depend on people knowing how to solve various problems as you hope. Instructions may be basic and repetitive, but the cost of mistakes is usually worse than th early investment to train employees.
So, other than general cleaning, is there any standard for solving odors? If not, odor removal is a hit and miss effort. To refer to a standard of good success, we should "Plan our Work and Work our Plan."